Past Incidents

4th April 2021

No incidents reported

3rd April 2021

No incidents reported

2nd April 2021

No incidents reported

1st April 2021

No incidents reported

31st March 2021

Lipa na Mpesa Payments Lipa na MPESA Payments Delay

There is a delay (approx 30min) in Lipa Na MPESA payments reflecting in merchants' accounts

[RESOLVED]

Payments have now caught up and are reflecting in real time

Scheduled Maintenance, scheduled 3 years ago

Dear customer, There will be a scheduled maintenance on the Kopo Kopo system from 31/03/2021 11:30 pm to 01/04/2021 2:30 am. During this time the Kopo Kopo App will be unavailable. During this time settlements will be unavailable. You can however continue accepting payments.

30th March 2021

Lipa na Mpesa Payments Missing Buygoods Transactions

We are investigating an incidence of Buygoods transactions not reflecting in merchant's accounts.

This incident has been resolved.

29th March 2021

No incidents reported