Kopo Kopo INC

STK push on K2 Connect

2026-03-16T10:52:00+00:00

Some Stk push requests ( <3% ) are not going through. Safaricom is looking into this issue.

STK push on K2 Connect

2026-03-01T09:50:00+00:00

Stk push requests are not going through.

Safaricom Scheduled Network Maintenance

2023-05-19T18:08:40+00:00

Dear customer,

Safaricom will be carrying out a planned system maintenance on the evening of Saturday 20th May 2023, from 2300 hrs to 0000 hrs and Sunday, 21st May 2023 between 0300 hrs to 0400 hrs. During this time, The following services and products will be affected.

• M-PESA API services,

• Customer to Business payments(PayBill and Buy Goods Services)

• Business to Customer-B2C payments(Mobile Transfers and Mobile Pay Transfers)

• Business to Business-B2B payments(Pay Bill, RTS and Till to Till Transfers)

• Access to USSD

• Delivery of One Time Passwords

Apologies for the inconveniences caused.

Kind regards, Kopo Kopo INC.

Settlements via RTS and Pay Bill

2023-03-16T10:54:00+00:00

Dear customer,

We would like to notify you that NCBA Bank is currently experiencing an issue with their pay bill account 880100.

This is affecting Real Time Settlements and Pay bill transfers to 880100. All Pay bill and RTS transfers are failing.

The issue has been escalated to them and their engineers are working on resolving it.

We kindly request you not to pay to or transfer to the bank via RTS or pay bill until the issue is resolved.

We are working on reversing the failed transfers to your Kop Kopo account.

We will advise once this has been resolved.

We apologize for the inconvenience and will keep you updated.

Thank you for your patience.

RTS TRANSFERS TO EQUITY AND PAY TO EQUITY

2023-02-02T10:45:00+00:00

Dear customer,

We would like to notify you that Equity Bank is experiencing an issue with their pay bill account 247247.

This is affecting Real Time Settlements and PAY Transfers.

They are working on resolving the issue.

We apologize for the inconvenience and will keep you updated.

Thank you for your patience.

SMS Gateway

2022-09-26T14:17:40+00:00

Dear Customer,

Safaricom will be conducting an emergency maintenance tonight so as to optimize the Gateway Databases and Applications. The maintenance will run from Monday 26th September 2022 2300Hrs until Tuesday 27th September 2022 0500 Hrs.

During the maintenance window the Gateway will be unreachable hence no SMS will be processed both outgoing and incoming. Normal services should resume once the maintenance is completed.

We apologize for the inconvenience this will cause.

SMS Gateway

2022-08-08T06:06:00+00:00

There was an Outage on Safaricom SMS Gateway which was caused by the Safaricom SMS Endpoints not reachable hence the delay in processing the requests. The issue has not been fully resolved but this is being monitored to ensure it is fully fixed.We will update once this is done. Apologies for the inconveniences caused.

Kopo Kopo Application Scheduled Maintenance

2022-06-30T09:03:00+00:00

Dear Customer, the Kopo Kopo Application will be having a scheduled maintenance tonight from 11:45 pm to 2:00 am, 1 July 2022. The App will be unavailable at this time. Our sincere apologies for any inconvenience caused.

Kopo Kopo Application Scheduled Maintenance

2022-05-31T07:00:00+00:00

Dear Customer, there will be a scheduled maintenance on the Kopo Kopo application tonight from 11:45 pm to 4:00am, 1st June. The application will be unavailable at this time, but you can continue to accept payments. Apologies for any inconvenience caused.

Calling Lines Unavailable

2022-05-26T10:12:00+00:00

Dear customer, our customer service numbers 0702000222 and 0709376000 are currently unavailable. Click here https://wa.link/v3qo9k to chat with us or email support@kopokopo.com as we resolve the issue. Apologies for any inconvenience caused.

Kopo Kopo Application Scheduled Maintenance

2022-04-30T11:30:54+00:00

Dear Customer, the Kopo Kopo Application will be having a scheduled maintenance tonight from 11:45 pm to 2:00 am. The App will be unavailable at this time. Our sincere apologies for any inconvenience caused.

Intermittent Delivery of SMS to Safaricom Phone Numbers

2022-04-26T09:00:00+00:00

Dear Customer, we are currently experiencing intermittent delays in the delivery of SMS messages to Safaricom phone numbers due to a technical hitch on their end. We are working with them to have this resolved as soon as possible. We will update you once resolved. Apologies for the inconvenience caused.

SAFARICOM PLANNED NETWORK MAINTENANCE ON 12/03/2022

2022-03-11T07:13:36+00:00

Dear customer, Safaricom will be performing a network maintenance from Saturday 12th March 2022 from 2359hrs(EAT) to Sunday 13th March2022 at 0400hrs(EAT). During this time All M-PESA API services(including STK push), All lipa na M-PESA services(PayBill and BuyGoods) and B2C and B2B services will be unavailable. Apologies for any inconvenience caused.

Scheduled Transfers

2022-03-08T07:30:00+00:00

Dear Customer, We are currently experiencing intermittent connectivity to Safaricom. This is resulting in Scheduled transfers and we are currently working on resolving the issue as quickly as possible. We will notify you once this is resolved. Our sincere apologies for the inconvenience.

Settlements via PAY, Mpesa,RTS

2022-03-04T06:55:00+00:00

Dear Customer, we would like to notify you that there’s an ongoing issue currently affecting transfers. We are working on resolving the issue as quickly as possible. We will notify you once resolved. Our sincere apologies for the inconvenience.

Scheduled Maintenance

2022-01-06T22:41:45+00:00

The Kopo Kopo APP will be undergoing Scheduled Maintenance from Fri Jan 7th 1:30 am to Fir Jan 7th 3:30 am

USSD Downtime

2021-11-10T07:23:00+00:00

Dear customer, we are currently experiencing some intermittency on our USSD service due to an issue on Safaricom's end. We are working with them to have it fixed as soon as possible. Kindly use our other alternative channels in the meantime. Apologies for the inconvenience caused.

Safaricom Scheduled Maintenance

2021-11-06T16:05:02+00:00

Safaricom will be undertaking a scheduled maintenance on their system on Sunday from 00:00 hours to 04:00 hours. During this time MPESA handset and API transactions will be unavailable. Consequently, settlements from the Kopo Kopo platform will also be unavailable during this time.

Dear Customer, we are currently experiencing a delay on RTS transfers. We are working with Safaricom to have this resolved as soon as possible. Apologies for the inconvenience caused.

2021-10-07T07:46:00+00:00

Dear Customer, we are currently experiencing a delay on RTS transfers. We are working with Safaricom to have this resolved as soon as possible. Apologies for the inconvenience caused.

MPESA services down

2021-09-21T19:53:00+00:00

Safaricom will be performing a maintenance on MPESA services from Wed, September 22 00:00 to Wed, September 04:00. During this time MPESA transactions will be unavailable and MPESA settlements and RTS Bank settlements will also be unavailable.

Transactions Update Lag

2021-08-08T10:32:00+00:00

Dear Customer, we are currently experiencing a delay in transactions reflecting on the Kopo Kopo app due to a replication lag on our secondary database. Payments are coming in but are not showing up on the app. However, balances are up to date and you should be able to access this. You can continue receiving payments and do settlements. Apologies for the inconvenience caused.

STK Push scheduled maintenance by Safaricom

2021-07-27T18:49:44+00:00

Safaricom will be having a scheduled mainteanance of the STK push service from Thursday 27th July 23:59 to Friday 28th July 05:00. All services consuming STK Push will be unavailable.

Outage on the Phone System

2021-07-12T10:04:00+00:00

Dear Customer, we are currently experiencing an outage on our phone system. We are working with our partners to have this resolved as soon as possible. We remain available to offer support on WhatsApp 0114440067 or email support@kopokopo.com. Apologies for any inconvenience caused.

Lipa na MPESA transactions not reflecting

2021-07-07T21:43:00+00:00

Dear merchant,

Lipa na MPESA transactions are not reflecting due to a connection loss at Safaricom. We are working with the Safaricom team to have this resloved.

Scheduled Maintenance

2021-06-30T18:14:15+00:00

There will be a scheduled maintenance on the Kopo Kopo App from Wed 30 June, 11:45 pm to Thu 1st July 2:00 am. During this time the app and K2 Connect API's will be unavailable. You can however continue to accept payments.

Webhook subscriptions on K2 Connect

2021-06-27T15:46:00+00:00

Downstream API Webooks are degraded and lagging behind

Safaricom Connectivity Restored

2021-04-26T11:41:48+00:00

Dear customer, Kindly note that the connectivity hitch we had with Safaricom has been resolved. Thank you for your patience.

Lost Connectivity to Safaricom - Payments not coming in

2021-04-26T07:07:00+00:00

Dear customer, we are currently experiencing a challenge with receiving transactions on to the Kopo Kopo application due to a connectivity issue with Safaricom . We are working with them to have this fixed ASAP. In the meantime, you may continue receiving payments. We will update any missing transactions as soon as the issue is resolved. We sincerely apologize for the inconvenience caused.

STK push on K2 Connect

2021-04-23T06:57:00+00:00

Dear customer, Safaricom will be carrying out a scheduled system maintenance for STK Push services on Saturday 24th April from 2200hrs to 0900hrs Sunday 25th April. During the maintenance period, all STK Push services will be unavailable.

Scheduled Maintenance

2021-03-31T18:10:27+00:00

Dear customer, There will be a scheduled maintenance on the Kopo Kopo system from 31/03/2021 11:30 pm to 01/04/2021 2:30 am. During this time the Kopo Kopo App will be unavailable. During this time settlements will be unavailable. You can however continue accepting payments.

Lipa na MPESA Payments Delay

2021-03-31T16:00:00+00:00

There is a delay (approx 30min) in Lipa Na MPESA payments reflecting in merchants' accounts

[RESOLVED]

Payments have now caught up and are reflecting in real time

Missing Buygoods Transactions

2021-03-30T04:30:00+00:00

We are investigating an incidence of Buygoods transactions not reflecting in merchant's accounts.

This incident has been resolved.