Past Incidents

12th July 2021

Outage on the Phone System

Dear Customer, we are currently experiencing an outage on our phone system. We are working with our partners to have this resolved as soon as possible. We remain available to offer support on WhatsApp 0114440067 or email support@kopokopo.com. Apologies for any inconvenience caused.

11th July 2021

No incidents reported

10th July 2021

No incidents reported

9th July 2021

No incidents reported

8th July 2021

Lipa na Mpesa Payments Lipa na MPESA transactions not reflecting

Dear merchant,

Lipa na MPESA transactions are not reflecting due to a connection loss at Safaricom. We are working with the Safaricom team to have this resloved.

7th July 2021

No incidents reported

6th July 2021

No incidents reported